Question 1

Do I purchase the fixture or hardware?

Accepted Answer

Yes, Customers typically purchase the fixture or hardware they want installed. This lets you choose the style, finish, and product that best fits your home. If you're unsure whether a product is suitable for your project, send us the product link before purchasing.

Question 2

How do I get a quote?

Accepted Answer

Submit a service request through our website with a description of your project. Photos of the existing fixture, the replacement product, and the installation area are helpful. We'll review the details and confirm pricing before work begins.

Question 3

Are prices hourly or per project?

Accepted Answer

We use project-based pricing rather than hourly billing. Your price is based on the agreed scope of work, the installation requirements, and any other factors specific to your project.

Question 4

Can I submit photos before booking?

Accepted Answer

Absolutely! Photos help us understand your project, identify potential installation challenges, and provide a more accurate quote. You can also include links to the products you plan to have installed.

Question 5

Do you install customer-supplied products?

Accepted Answer

Yes. We typically install customer-supplied fixtures and hardware, provided the products are suitable for the intended application and the installation is within our service scope. Please share the product details before your appointment.

Question 6

What areas do you serve?

Accepted Answer

Swap My Fixtures serves the Des Moines metro area and selected surrounding communities. Contact us with your location if you're unsure whether your home is within our service area.

Question 7

What if the existing fixture has a problem?

Accepted Answer

If we discover damaged components, incompatible products, unexpected installation conditions, or other issues, we'll explain the situation and discuss the available options before proceeding with additional work.

Question 8

Are materials included in the price?

Accepted Answer

Unless specifically stated in your quote, customers should plan to supply the fixture or hardware being installed. Additional installation materials or parts may be priced separately, depending on the project. Your quote will clarify what is included.

Question 9

What happens if additional work is needed?

Accepted Answer

If the project requires work outside the original agreed scope, we'll discuss the issue and any additional cost with you before proceeding. We want you to understand the price and approve any changes in advance.

Question 10

Is there a minimum service charge?

Accepted Answer

A $150 service minimum applies to all visits. The final project price depends on the work agreed upon and the specific requirements of your installation.

Question 11

Can I have multiple items installed in one visit?

Accepted Answer

Yes, when the requested work is suitable for a single appointment. Tell us about all the items you want installed when submitting your request so we can review the scope and provide appropriate pricing.

Question 12

Do you offer free estimates?

Accepted Answer

You can submit your project details and photos through our online request form for review. Any site visit, assessment, or additional diagnostic work will be explained before it is scheduled or performed.

Question 13

What should I include in my service request?

Accepted Answer

Please include the type of installation, the number of items, your location, photos of the existing setup, and a link or photo of the replacement product when possible. The more information you provide, the easier it is to assess your project.

Question 14

Do you handle electrical or plumbing modifications?

Accepted Answer

Our services focus on appropriate fixture and hardware replacements. Projects requiring new wiring, circuit changes, plumbing modifications, or other work outside our authorized scope may require a properly licensed specialty contractor.

Question 15

Do you install toilets?

Accepted Answer

Toilet installation is not currently one of our offered services.

Question 16

How do I schedule service?

Accepted Answer

Start by submitting a service request through our website. Provide your project details so we can review the work, confirm pricing, and coordinate scheduling.

Question 17

How far in advance should I book?

Accepted Answer

Availability varies depending on the schedule and the type of project. Submit your request as early as possible, especially if you have a preferred date.

Question 18

What if I need to change my appointment?

Accepted Answer

Please contact us as soon as possible if you need to reschedule. We'll work with you to coordinate another available appointment.

Quick Answers to Your Questions

We know home projects come with a lot of questions. Here are answers to some of the most common questions about our services, pricing, and process.